BLACKTAG uses USPS and UPS Express Shipping on all orders. After your item(s) have been created, packed and processed, your item should be shipped to you within 2-3 business days.
*Please understand that each shipping carrier may have its own delays and that BLACKTAG is not responsible for those shipping delays. Please contact the shipping provider for information on your package.
No pre-ordered items are available for rushed or immediate shipping. Each item is created upon order.
BLACKTAG, LLC reserves the right to change any and all release days and will notify you via email of any such changes. Orders can take up to 3 days to process after release day. PLEASE read each item description carefully before ordering.
Every item you order is specifically made just for you, therefore, BLACKTAG does not allow for exchanges or returns at this time.
Keep in mind, a lot of our items are made with you and different body types in mind and allow for adjustments. So please, feel free to take your item(s) to your tailor so they can fit you just right!
BLACKTAG is a very new business - this is in fact our very 1st year in business, (thank you so much for supporting us on our dream journey), so to make sure we can sustain our dream and continue to inspire and supply you with amazing looks, pre-order was the best way to go. This way, we are able to gage what looks you like, keep our inventory low and make your item specifically for you! With your continued support, we hope to be able to stock inventory and do away with pre-order soon. ❤️
If your package has not made it to you and you feel it has been misdelivered, lost or stolen, please contact USPS or UPS and file a claim before sending an email to our customer service, firstname.lastname@example.org. We can only help you with a claim number provided by the shipping company.